IT

Our bespoke database has been designed and developed in-house to meet the needs of our business and those of our Clients and their Customers.

This enables the progress of each claim to be monitored from first notification to conclusion, ensuring compliance with agreed service levels and protocol.

Via a dedicated and secure log on, our Clients are also able to view the progress of each claim on-line and view documents issued. Policyholders too can check the status of their claim via a unique ID and view documents.

We never forget that we are a people business; by using technology we can help keep all informed what's happening and also monitor our own performance. The aim is to reduce the number of touches and improve the Customer experience.

Management Information can also be provided as desired.